Comments on: Meeting with Prof. Gregory Bressolles in Bordeaux http://www.winebrandsblog.com/2008/02/meeting-with-prof-gregory-bressolles-in-bordeaux/ International Digital Strategies for Wine Brands Tue, 24 Apr 2012 15:11:24 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Klaus http://www.winebrandsblog.com/2008/02/meeting-with-prof-gregory-bressolles-in-bordeaux/comment-page-1/#comment-124 Klaus Mon, 10 Aug 2009 20:00:54 +0000 http://zeeek.resmo.net/wordpress/2008/02/meeting-with-prof-gregory-bressolles-in-bordeaux/#comment-124 Dear Jon H,

good idea to open a dedicated forum to 1855 victims. As a matter of fact I try not to repeat previous mistakes, so I placed no further order with 1855. Since then I have ordered quite a few times with London merchant http://www.bordeauxindex.com. All my experiences were nothing short of excellent. Especially noteworthy is my last experience: unluckily in a sending of 12 high class bordeaux cases one showed signs of heat damage. Bordeauxindex agreed to exchange all cases at no cost. The wine will not be reintroduced in sale but used as private directors reserve. Although this is the way it should be, in the internet world of fast money this is the exception rather than the rule. Plese note that I have no financial interest in supporting any wine merchant. I simply want to help serious wine lovers find serious and reliable wine merchants. Best, Dr.Klaus Hebold

]]> By: Jon H. http://www.winebrandsblog.com/2008/02/meeting-with-prof-gregory-bressolles-in-bordeaux/comment-page-1/#comment-123 Jon H. Mon, 10 Aug 2009 12:15:35 +0000 http://zeeek.resmo.net/wordpress/2008/02/meeting-with-prof-gregory-bressolles-in-bordeaux/#comment-123 Hi.

I have set a discussion forum for those unfortunate enough to have given money to 1855.com and are still waiting for their wine.

http://www.youforum.co.uk/worst_wine_retailer/index.php

Feel free to visit and leave a message.

cheers,
jon.

]]> By: Klaus http://www.winebrandsblog.com/2008/02/meeting-with-prof-gregory-bressolles-in-bordeaux/comment-page-1/#comment-50 Klaus Sun, 05 Oct 2008 12:09:00 +0000 http://zeeek.resmo.net/wordpress/2008/02/meeting-with-prof-gregory-bressolles-in-bordeaux/#comment-50 Dear Dr. Resnick,

I got the money back without any comment. My letter remanied unanswered. It seems that 1855.com is well aware of their way of understanding business. Serious wine lovers should take this as a warning. In contrast to 1855.com I made excellent experience with bordeauxindex.com, more than once. I have no financial interest in supporting any wine merchant.

Best, Dr.Klaus Hebold

]]> By: Evelyne Resnick http://www.winebrandsblog.com/2008/02/meeting-with-prof-gregory-bressolles-in-bordeaux/comment-page-1/#comment-32 Evelyne Resnick Tue, 01 Jul 2008 15:03:00 +0000 http://zeeek.resmo.net/wordpress/2008/02/meeting-with-prof-gregory-bressolles-in-bordeaux/#comment-32 Dear Dr. Hebold,

Please feel free to keep us informed on any development for your order. I think it is of general interest since, as marketers, we recommend buying on the Internet and are not always aware of the practical problems encountered by customers.

]]> By: Klaus http://www.winebrandsblog.com/2008/02/meeting-with-prof-gregory-bressolles-in-bordeaux/comment-page-1/#comment-31 Klaus Mon, 30 Jun 2008 17:42:00 +0000 http://zeeek.resmo.net/wordpress/2008/02/meeting-with-prof-gregory-bressolles-in-bordeaux/#comment-31 Dear Dr. Resnick,

Thank you for replying. I am shocked to hear what you said about “1855.com”, I had hoped to be an exception. Today I adressed a personal letter to the CEO of 1855.com, Mr Sauty de Chalon. If you allow, I will post his response – if there should be any- on this blog site.

All the best, Dr. Klaus Hebold

]]> By: Evelyne Resnick http://www.winebrandsblog.com/2008/02/meeting-with-prof-gregory-bressolles-in-bordeaux/comment-page-1/#comment-29 Evelyne Resnick Mon, 30 Jun 2008 08:25:00 +0000 http://zeeek.resmo.net/wordpress/2008/02/meeting-with-prof-gregory-bressolles-in-bordeaux/#comment-29 Hello, Dr. Hebold

I’m not surprised by the problem you had with 1855.com. A lot of their customers had the same complaint as you did. 1855.com very often sell wine they don’t have in stock, collect the money and don’t deliver the bottles.

This kind of unprofessional behavior is very unfortunate for the reputation of other on line wine stores that do their work honestly, selling only wines they have in stock and respecting their customers.

Best,
Dr. Evelyne Resnick

]]> By: Klaus http://www.winebrandsblog.com/2008/02/meeting-with-prof-gregory-bressolles-in-bordeaux/comment-page-1/#comment-28 Klaus Fri, 27 Jun 2008 23:35:00 +0000 http://zeeek.resmo.net/wordpress/2008/02/meeting-with-prof-gregory-bressolles-in-bordeaux/#comment-28 Dr. Klaus Hebold, Cologne, Germany.

I want to advise that buying via internet can be a very disappointing and frustrating experience. In Mai 2008 I bought and payed in advance one case of Magnums Lynch Bages 2000 with “1855.com”. After the contract was closed and the money transferred, the company upped the price for the wine and denied delivery.The company obviously had sold a wine they did not own. No compensation was offered. Delivery of 1 case of normal bottles Lynch Bages 2000 instead – then still in stock and offered in the internet – was denied. The company announced unilaterally to reimburse the money but refused to comply with the contract.

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