It’s particularly interesting for me to observe what Clos Pepe is doing on Twitter (@clospepe), because we’ve been to their amazing annual events at least twice. Wes Hagen and his wife Chanda are both charming and hospitable people, and they make a more than decent (some might call it cult) Pinot Noir, too. The folks at Clos Pepe are so nice, that even the 1997 web site design doesn’t dim my great feelings of their barbeque/tastings at their Sta. Rita Hills home and winery. In fact, I think their Twitter feed is more enjoyable to follow than going to the site which has, among other turn-of-the-century features, centered texts and multiple Quicktime videos on auto-play.
Take a look at what Clos Pepe is up to on Twitter:
If I were living in the area (or even in a location where they could ship me their wines), I’d prefer to be following this Twitter stream than to have the same events and announcement arrive in my mailbox. This seems to be an ideal way to get news of Clos Pepe.
- Subscribing and unsubscribing is a snap on a Twitter client or mobile or even using the Twitter web page.
- I can see who might also be interested in Clos Pepe, possibly follow them and compare notes, etc
- The news doesn’t come into my email stream, which I protectively reserve for high priority messages (like the vi@gra offers and Yale diplomas I deal with daily).
- The channel works both ways, so they can also get (and hopefully respond to) feedback
Using Twitter in this way goes against traditional wisdom of “engagement”, aka “Don’t Blurt!”. In the Clos Pepe example, I know Wes has his own Twitter account as well, and we can see plenty of personal engagement there. I know that the winery’s production is small enough to require you to be on an allocation list if you want to buy some. This is an enviable position for any winery to attain. I wonder how many people who are on the list are also on Twitter? I know at least one person. I wonder if he follows @ClosPepe?
Eve disagrees with me on this one, I think of Clos Pepe as a brand. What do you think and why?