Nothing new or exciting about it? Wrong! This new app is really innovative and for once it comes from France. It feels good to be able to write about an innovative feature launched by a French company, believe it or not!

Millesima is a Bordeaux “negociant” house founded in 1983 by Patrick Bernard. It is a family owned and run business.  Millesima launched its online store in 1997 and the online sales now account for 40% of the gross turnover. It is present in 11 countries, including the US since 2006 and just opened a branch in Shanghaï.  Their wines come directly from the producers and are stocked in their huge cellars in the heart of Bordeaux.

Since Gerard Spatafora joined the company as Internet Marketing Director 3 years ago, an innovative web marketing strategy was implemented: development of the Internet sales from 5% to 40% of the turnover, rich media with a series of videos to present the properties and their owners or managers run by Frederic Lot, an intense presence on Facebook mostly in French unfortunately, a Twitter account and now an iPhone application for their online store.

Gerard Spatafora and his team strongly believe in the future of the smartphones (IPhone, BlackBerry, Samsung ) as well as  in the future of the mobile Internet.  The keyword for Millesima is: personalization of the relationship. That’s why the app was preferred to a mobile site.  The customer just downloads the application to the smartphone and is master of the game.

On a technical point of view, the app is really outstanding by its features and very much user-friendly:

- Multilingual (6 languages), it provides access to 4000 references and a  stock of over 2,500,000 bottles. The traditional information making up the specification sheets of each product (visual, description, AOC, vintage, format, price, critics marks…) are automatically available.

- History of the orders

- Wish list,  allowing the customer who would postpone his search to save a great deal of time if he wishes to find back the wines added into the cart or into his favorites.

- Works for iPhone, soon on BlackBerry and, if needed, with Samsung.

-it allows a real direct and full purchase, without having to switch from your mobile Iphone or Blackberry to a computer.

Safety and confidentiality are of course primary concerns.  Using a SSL V3 certificate awarded by GlobalSign, the cart is  entirely secured. But it is remarkable that it is a premiere for an online wine store to offer to the web users the full experience of buying from their phone without switching to a web site to complete the transaction.

By offering its customers full services and access through the app to the full site of the country of origin of the consumers, Millesima hopes to gain a more global vision of the specific needs of its customers. This “one-to-one” marketing strategy will provide a better segmentation, therefore a more efficient development of customer’s loyalty.

Of course, the cost of the app was not advertised but anybody involved in technology is aware of the costs. The management considered that 200 new customers a month would make the application profitable – but after how many months?  No information yet. But one clue was provided: the iPhone app of Nespresso brings the company 38,000 euros a day of gross turnover.

And you know what? I wish Millesima and its daring team as much success as Nespresso in this new adventure. They deserve it: in our difficult times and with so many business people being afraid of making the slightest move, it is refreshing to see a medium-size company show such an entrepreneurial spirit.

Is this assertion of Ron Washam a wake up call for wine bloggers? What is the purpose of wine blogging? What is the real influence or importance of bloggers in the wine industry – in comparison with micro-blogging on Twitter or talking on Facebook?

There are many types of wine blogs: blogs from producers, marketers, journalists, enologists or foodies as Pr. Liz Thach explained in her well researched paper on “Do wine Blogs impact your brands?“. Does it mean a blog post should help a winery increase its sale or a writer sell more copies of his/her book? Do wine bloggers have to carry the same role as print wine media? Wine bloggers have one advantage over print writers: they are their own masters and have to answer only to their own conscience, assuming they don’t take ads or too many samples or review copies.

Blogging is the privileged moment of the day when a writer, a consultant, a winemaker or a foodie can take a break and really think about real issues or topics. The wine business is complex enough to make room for any type of wine blogging: are bloggers really barking like lonely poodles? Not at all. Bloggers have now access to Twitter, this beautiful micro-chat tool letting them reach out to their readers in real time. A monitoring tool like Cruvee shows that there are hundreds of thousands of online conversations on Twitter going on at once every month. Conversations can also be carried out on Facebook with winemakers and news makers.

Ron Washam’s provocative assertion might be referring to the now defunct image of the blogger writing away in his/her Ivory Tower. Bloggers are now all over the Internet – talking, interfacing and reaching out to the wine industry and to the wine consumers. Welcome to the 21st century blogging world!

I just finished reading The Wine Trials 2010 by Robin Goldstein and Alexis Herschkowitsch. I must confess I’m very perplexed by this book. The authors blame the “lifestyle marketing” for overpriced wines. They also condemn the fact that a group like LVMH invest more money on marketing than to produce the goods, without mentioning that this marketing strategy covers all products manufactured by LVMH and not only their wine and spirits business. Because they reject marketing (they call it the “enemy” of the wine drinker) and the “taste of money”, they promote wines widely available in supermarkets and under $15. But, among the 150 selected wines, there are Two Buck Chuck, Norton, Almaden, Barefoot wines, to mention just a few. Do the authors sincerely think those wines are so widely available without heavy marketing and a lot of money? This selection by two main criteria – under $15 and widely available in supermarkets – is counterproductive for the wine industry. Wine drinkers and consumers need wines under $15 but original and well crafted. There are so many of them all over the world. It’s true it requires a little effort on the part of the consumers but it is well worth it. The Web 2.0 provides tools to look for, find and now locate affordable and not so easy-to-find wines.

All the selection of wines is based on blind tasting. I won’t make any comment on this choice: I’m not an enologist or a wine critic and have no opinion on the subject worth of mention. When they say blind tasting gets the truth out of a wine, I’m a little skeptical: why is it right to prefer a $15 cava over a $150 Dom Perignon and wrong to like a Dom Perignon? It’s just a matter of taste and education. I’m the last one to condemn somebody who likes a $3 Two Buck Chuck. As I already wrote, a wine is like a book: some people like reading detective stories or chick lit and others poetry or essays. There’s nothing wrong with it. But don’t tell me it is “un-American” to drink expensive wines because of their marketing strategy!

The Wine Trials 2010 is also very critic of wine critics and established magazines, such as The Wine Spectator. Critics of critics have been going on for many years. One of the answers provided by the Web 2.0 is the peer-to-peer recommendation system. Consumers have now a huge array of information through social media, forums, blogs, Facebook pages and Twitter. They can access this information instantly on their phone or through Internet.

Did I dislike this book? Not really. While reading it, I went from smiling to raising a perplexed eyebrow or being mildly offended. This said, I respect the effort behind the work: it is certainly very hard to carry such a tasting, even if I have a lot of reservations about the result. I also respect the thinking behind the work. Goldstein’s introductory chapters are worth reading thoroughly. As he says all along his book, the reader has to make up his/her own mind on the ideas and principles behind the book as well as on wine. Maybe the authors and I have to agree we disagree!

But what web site, what for and what use? My last post on “Does a winery need a web site?” generated interesting and well thought out comments from wine educators, winery owners and other readers.

First of all, it seems everybody thought a winery needed a web site. Some said a web site was the “brick and mortar” piece of their communication. I would call it a “click and mortar” but let’s not digress on semantics! The web site is usually seen as the place to send wine consumers, wine critics, educators and web users from Facebook, Twitter or any other social media to get information. I agree 100% on that point. But a web site can’t be “static” or it looses all its strength and usability. A “static” web site will lose visibility on any search engine if it is not regularly updated. If a once a year update is considered the norm, let’s forget about having a site. The site needs to be energized by news, tweets, videos and/or blog posts linked to social media.

Second, I didn’t get any comment on what kind of web site is needed. As for content, we usually see on most web sites a short presentation of the winery, the wines, a contact form and a news page (sometimes rather dated). It’s all good and well but what’s the point for the consumer? If a consumer knows and likes the wines, or if he heard about the wines from a friend or a forum/blog post, he’d like to be able to find and buy them. No information on the web site of the winery is no help. He’ll have to rely on the new search tools, like snooth.com, wine-searcher.com, cellar-tracker.com or cruvee.com. What about if he/she is not located in the country of the winery? What about if he/she is not familiar with those tools? All those questions are raised by the way most wineries’ web site are designed. They’re not consumer friendly. Most wineries design the site they want, not the site they need.

What I meant when I asked: “Does a winery need a web site?” was: if a winery has a web site, it has to be designed to help the consumer, not to look pretty or carry only information. A web site has to create a link between the winery and the consumer – through history, presentation of the team and description of the wines, of course – but also and mainly by helping the consumer to be a part of the life of the winery. Not only by giving him/her the way to buy the wine, but also to keep in touch with the winery and its team through the web site, the blog and all social media available. A web site has to address the consumers’ needs in order to fulfill its purpose. If it doesn’t, why invest in a web site?

For many years, the success of a communication strategy on the Web was measured by the traffic on the site or the click on a banner. It might not be still true. Because of the growing importance of social media, blogs and micro chats, it is more important for a winery to be present on the Net through all those channels.

I was talking to a winery manager a few weeks ago. He was complaining that all his actions on Facebook, Twitter and other social media didn’t bring much traffic to his web site. We looked at the mentions his winery was getting on the Net and we agreed it was more important to be talked about than to get traffic on the web site. Why is that? Consumers are all over the Internet. They might not keep in mind a specific brand. but when this brand’s name appears on the Net in their favorite blog or forum, or is mentioned on Twitter, it reminds them of the brand. Q.E.D!

What does it mean for a winery? It means… a lot of writing. It’s not an easy job when you are supposed at the same time to harvest, make the wines, sell them or present them at Pro-Wein or Vinexpo Hong Kong, to be also blogging, interfacing on Facebook, filming your latest event or chatting on Twitter. But it is worth the trouble. It is rewarding and a lot more efficient than a simple site.

In 1999, the Web was still considered an innovation in Europe. In France, 11,6% were connected; 100,000 adventurous people are managing their bank accounts on line; e-commerce brings 200,000 euros! It was also the time of the Internet boom: start-ups are getting millions from angels and investors. After two years of euphoria and craziness, it is the krach. But, in spite of that, one third of the French population was connected – mostly by cable. Amazon.com and ebay.com opened their French site. A healthy sign of confidence in the new economy! In 2004, 12 million French were on line, more than 50% connected by cable or high-speed. Apple launched its iTunes platform in France. In 2005, two years after the US, French people became addicted to blogs. 2 million French bloggers appeared almost over night! In 2006, advertising on line brought several million euros. In 2007, the iPhone became available in France. In 2009, over 32 million French people were connected; they were aware of Facebook and discovering Twitter.

Of course, France is not the most Internet friendly country. Regulation is the keyword for the French administration on connectivity, privacy, wine, advertising, e-commerce. In spite of all the restrictions, France is opening up to the 21st century. To look at the future, one has to look at the US. In the last ten years, I saw tremendous innovations coming from the US in the wine industry: services for wineries such as VinoVisit.com, search engine specifically tailored to wine like ablegrape.com, think tanks like VinTank.com, on line wineries such as Crushpad, new packaging. I also saw some innovations coming from Europe, like the unique code designed by adegga.com in Portugal.

New consumers generated new marketing strategies and new trends: women and Millennials, emerging countries. China and India became the new powers – first by the exponential number of wine consumers but mainly by their potential production.

Let’s not forget the incredible wine communities spread all over the Internet in already existing communities: wine groups in LinkedIn.com, pages or groups on Facebook, networks on Twitter now helped by the search. Individuals became leaders and carry the new trends to new countries and new consumers. It would be incredibly long and difficult to mention all the innovations but i’m really amazed by what happened on the Net in ten years.

I look forward to witnessing and being a modest part of the formidable innovations that will take place in the next ten years. Welcome to 2010!

Marketers are always on the look out for new consumers. They seem to have bypassed an interesting category, the Boomer Woman. What is so different between a Boomer Man and a Boomer Woman? A Boomer Woman just spent 20 or 25 years of her life building her career, child rearing and managing a home. Women feel like they now have a lot of time and a lot more money to devote to themselves. Their discretionary income improved a lot and they now have an important professional and personal network. They are connected, they have a Facebook account and sometimes are even on Twitter.

According to a recent study by VibrantNation’s “Well-Connected and Wired,” a quantitative study of 1000 Boomer women, “boomer women influence 80% of the $2.1 trillion in consumer goods purchases made by the boomer demographic each year — the largest of any segment of the population. Every day, 8 of 10 boomers are online, making them the largest online consumer.”

What does it mean for brands in general? Most of the time, those women don’t refer to advertising or television to make their buying decisions. They listen to other women of their kind, whether on line or off line. They are ready to indulge and pamper themselves. How can a wine brand tap in this market? Wine and food are very seductive and part of everyday life. Wine brands should appeal to the tastes and skills of those women. Pink labels and silly names? Why not? Wine can be fun. If behind the pink label and the silly name, there is a good wine, then there will be a happy consumer. This happy consumer will refer the brand to her peers and this piece of good news will go around. QED!

Wine tourism is a difficult topic when you’re not a specialist of… tourism but love wine. Promoting both at the same time is a difficult exercise: wine is part of a local culture. When you didn’t travel to the place where the wine comes from, you discover a region through the wine. How to connect both?

Some people found the right answer and founded 10 years ago the “Great Wine Capitals Network” or GWC. The network includes the major wine regions of some parts of the world: Bordeaux in France, Mendoza in Argentina, Bilbao and Rioja in Spain, Mainz in Germany, Napa Valley in California, Cape Town in South Africa, Porto in Portugal, Firenze in Italy and now Christchurch in New Zealand. It is the only such network to encompass the so-called ‘Old’ and ‘New’ worlds of wine, and exists to encourage travel, education and business exchange between their internationally-renowned centers. In its 10 years of existence, the network has created many interesting initiatives: the “Best of Wine Tourism awards”, an annual international grant for students, organization of many symposiums and conferences as well as facilities to promote wine tourism.

The GWC is managed by its General Secretary, Catherine Leparmentier, based in Bordeaux, France. The group is very active on the Net with a Facebook group, a Twitter account, a LinkedIn Group and now a blog. Quite recent, the blog opened about 3 weeks ago but has already many interesting posts. I especially enjoyed the ones on Tourism 2.0 and the Vivanco Dinastio Wine Museum.

The Great Wine Capitals are really in Web 2.0! Long live to their blog!

Saturday Oct. 31st was THE day of the EWBC conference. We actually worked hard going from one session to an other one, getting in touch with each other and working on important topics: what is a social wine brand? What is the impact of the social media on wine travel? How can wineries answer the challenging issues brought by social media? What kind of relationship can wineries and wine bloggers build? What is the future of the social media in the wine industry?

Of course none of us brought a definitive answer to any of those questions. But a few ideas emerged of the lively and sometimes contradictory discussions while some problems were clearly addressed. Wineries in Europe are not really set to receive consumers and travelers. With the rise of the social media, can they afford to turn away a consumer and risk their reputation through a blog post (Winery X could not receive me for a tasting: how rude!), a Tweet or aFacebook notification (Don’t go to winery X)?

The way we use social media was also widely discussed. Should we have a very large and indiscriminated circle of friends on Twitter and Facebook or be more selective? Should we all try to be Gary V. or be ourselves? Should we make money with our blog or social media use or should we be more “conservative”? The session on “Monetising the social media” did not provide THE answer but helped clarifying the various issues: a commercial endeavour (nakedwines.com, a retailer such as Bibendum Wines or a wine travel site) will make a commercial use of the social media and they’re right to do so. But what about a wine blogger? How should (s)he use his/her influence if (s)he has any?

Doug Cook, founder of Ablegrape.com and now head of the Twitter Search, comforted a more selective approach of search engine and developed what he called “search engine friendliness”. He gave us useful tips on how to get good search engine results: trying to get the widest traffic might not be the best strategy as the web visitors are not qualified or relevant to the topic of our site or blog.

After so many hours of work, we needed a nice break which Charles Metcalfe, the “wine singer”, provided through a tasting of amazing Portuguese wines. We then ended the day at the Eleven Restaurant on their beautiful terrace overlooking “Lisbon by night” and nibbling on their delicate food.

EWBC might be over technically today. But there are still many things that happened we’ll discuss in the next few days. EWBC is just the once a year meeting allowing us bloggers, wineries, Facebook and Twitter friends to meet face to face and talk about social media, blogging and wine but it keeps linking us over the year until the next conference. The discussion will keep going on through social media between us and next year, when we’ll meet again (hopefully), we’ll have even more topics to talk about.

Our first day of conference ended last night with a grand buffet and the pouring of the wines of the Douro Boys. But before we were rewarded by such a feast, we had to work hard through two tastings.

Both tastings were a real initiation to Spanish and Portuguese wines. Esteban Cabezas, Marketing Director of the Wine Academy of Spain, conducted a fascinating tasting of the fortified, dessert and natural sweet wines from Spain and Portugal usually featured during the Vinoble Fair (Salon de los Vinos Nobles) held in Jerez from May 30 to June 2, 2010. Esteban made a brilliant presentation of the style and history of those wines followed by the tasting of two Amontillado wines, some Port wine, a red Moscatell, a Madeira and the mysterious Garvey Gran Order PX. It was a trip in the history of various wine regions and through elegant and unusual flavors and aromas.

After a much needed palate cleansing, we were back in the tasting room facing 18 wines of the energetic and talented Douro Boys. The Douro Boys is a group of five wineries: Quinta do Vale Meao, Quinta Vale D Maria, Quinta do Crasto, Niepoort and Quinta do Vallado. After the serving of their white wines, each wine maker conducted the tasting of his wines.

Questions on wine making were asked by the floor and the Douro Boys answered with humor and talent. We had a fascinating and entertaining event. As a wine marketer, I was also interested by their branding strategy. Douro is a very easy name to remember whatever the native language. As one of them pointed out, “boys” might be more ambigous in some countries but to most people, the Douro boys is a group of wine makers from Douro. This collective branding strategy was the first step that now allows them to differentiate each winery from the other ones. The tasting showed clearly that each winery has a different style of wines. Every attendant has the possibility now to make his/her choice among the various styles of wines.

Besides tastings and panels, the EWBC is the best opportunity for us, bloggers, to meet face to face with our contacts and Facebook friends. I also had the opportunity to see again some wine professionals I rarely have the opportunity to meet. I was delighted to exchange ideas and renew acquaintance with a lot of people. And I’m looking forward to getting acquainted to many of the other participants – all fascinating people from different countries.

Thanks to the Dream Team of EWBC to bring us all together!