Nothing new or exciting about it? Wrong! This new app is really innovative and for once it comes from France. It feels good to be able to write about an innovative feature launched by a French company, believe it or not!

Millesima is a Bordeaux “negociant” house founded in 1983 by Patrick Bernard. It is a family owned and run business.  Millesima launched its online store in 1997 and the online sales now account for 40% of the gross turnover. It is present in 11 countries, including the US since 2006 and just opened a branch in Shanghaï.  Their wines come directly from the producers and are stocked in their huge cellars in the heart of Bordeaux.

Since Gerard Spatafora joined the company as Internet Marketing Director 3 years ago, an innovative web marketing strategy was implemented: development of the Internet sales from 5% to 40% of the turnover, rich media with a series of videos to present the properties and their owners or managers run by Frederic Lot, an intense presence on Facebook mostly in French unfortunately, a Twitter account and now an iPhone application for their online store.

Gerard Spatafora and his team strongly believe in the future of the smartphones (IPhone, BlackBerry, Samsung ) as well as  in the future of the mobile Internet.  The keyword for Millesima is: personalization of the relationship. That’s why the app was preferred to a mobile site.  The customer just downloads the application to the smartphone and is master of the game.

On a technical point of view, the app is really outstanding by its features and very much user-friendly:

- Multilingual (6 languages), it provides access to 4000 references and a  stock of over 2,500,000 bottles. The traditional information making up the specification sheets of each product (visual, description, AOC, vintage, format, price, critics marks…) are automatically available.

- History of the orders

- Wish list,  allowing the customer who would postpone his search to save a great deal of time if he wishes to find back the wines added into the cart or into his favorites.

- Works for iPhone, soon on BlackBerry and, if needed, with Samsung.

-it allows a real direct and full purchase, without having to switch from your mobile Iphone or Blackberry to a computer.

Safety and confidentiality are of course primary concerns.  Using a SSL V3 certificate awarded by GlobalSign, the cart is  entirely secured. But it is remarkable that it is a premiere for an online wine store to offer to the web users the full experience of buying from their phone without switching to a web site to complete the transaction.

By offering its customers full services and access through the app to the full site of the country of origin of the consumers, Millesima hopes to gain a more global vision of the specific needs of its customers. This “one-to-one” marketing strategy will provide a better segmentation, therefore a more efficient development of customer’s loyalty.

Of course, the cost of the app was not advertised but anybody involved in technology is aware of the costs. The management considered that 200 new customers a month would make the application profitable – but after how many months?  No information yet. But one clue was provided: the iPhone app of Nespresso brings the company 38,000 euros a day of gross turnover.

And you know what? I wish Millesima and its daring team as much success as Nespresso in this new adventure. They deserve it: in our difficult times and with so many business people being afraid of making the slightest move, it is refreshing to see a medium-size company show such an entrepreneurial spirit.

I just finished reading The Wine Trials 2010 by Robin Goldstein and Alexis Herschkowitsch. I must confess I’m very perplexed by this book. The authors blame the “lifestyle marketing” for overpriced wines. They also condemn the fact that a group like LVMH invest more money on marketing than to produce the goods, without mentioning that this marketing strategy covers all products manufactured by LVMH and not only their wine and spirits business. Because they reject marketing (they call it the “enemy” of the wine drinker) and the “taste of money”, they promote wines widely available in supermarkets and under $15. But, among the 150 selected wines, there are Two Buck Chuck, Norton, Almaden, Barefoot wines, to mention just a few. Do the authors sincerely think those wines are so widely available without heavy marketing and a lot of money? This selection by two main criteria – under $15 and widely available in supermarkets – is counterproductive for the wine industry. Wine drinkers and consumers need wines under $15 but original and well crafted. There are so many of them all over the world. It’s true it requires a little effort on the part of the consumers but it is well worth it. The Web 2.0 provides tools to look for, find and now locate affordable and not so easy-to-find wines.

All the selection of wines is based on blind tasting. I won’t make any comment on this choice: I’m not an enologist or a wine critic and have no opinion on the subject worth of mention. When they say blind tasting gets the truth out of a wine, I’m a little skeptical: why is it right to prefer a $15 cava over a $150 Dom Perignon and wrong to like a Dom Perignon? It’s just a matter of taste and education. I’m the last one to condemn somebody who likes a $3 Two Buck Chuck. As I already wrote, a wine is like a book: some people like reading detective stories or chick lit and others poetry or essays. There’s nothing wrong with it. But don’t tell me it is “un-American” to drink expensive wines because of their marketing strategy!

The Wine Trials 2010 is also very critic of wine critics and established magazines, such as The Wine Spectator. Critics of critics have been going on for many years. One of the answers provided by the Web 2.0 is the peer-to-peer recommendation system. Consumers have now a huge array of information through social media, forums, blogs, Facebook pages and Twitter. They can access this information instantly on their phone or through Internet.

Did I dislike this book? Not really. While reading it, I went from smiling to raising a perplexed eyebrow or being mildly offended. This said, I respect the effort behind the work: it is certainly very hard to carry such a tasting, even if I have a lot of reservations about the result. I also respect the thinking behind the work. Goldstein’s introductory chapters are worth reading thoroughly. As he says all along his book, the reader has to make up his/her own mind on the ideas and principles behind the book as well as on wine. Maybe the authors and I have to agree we disagree!